Privacy Policy
Last updated: November 2026
1. Who We Are
Black Mold Fix ("we," "us," or "our") operates this website and the associated telephone referral line. We are a referral and lead-routing service. We connect homeowners, renters, property managers, and business owners with independent, third-party contractors who provide mold inspection, mold remediation, and related services. We are not a contractor, we do not employ the contractors in our network, and we do not perform, supervise, or guarantee any work.
This Privacy Policy explains what information we collect when you visit this website or call the phone number shown on it, how we use and share that information, and the choices you have.
2. Information We Collect
Information you give us by phone. When you call +1-844-692-0486, you may share your name, phone number, service address or zip code, a description of the problem, the type of property, and the best time to reach you. We only ask for what we need to route your call.
Call data. Our phone system automatically records information about each call, such as the calling number, the date, time, and length of the call, the general geographic area associated with the number, and which page or advertisement led to the call. Calls may be recorded for quality assurance, training, dispute resolution, and to confirm that a referral was made. Where the law requires consent to record, you will hear a notice at the start of the call, and staying on the line constitutes your consent.
Website data. When you browse this website, our servers and analytics tools may collect your IP address, browser type, device type, operating system, referring website, pages viewed, time spent on pages, and clicks on call buttons. This information is used in aggregate to understand how the site is used and to measure advertising performance.
Cookies and similar technologies. We and our analytics and advertising partners may use cookies, pixels, and similar technologies to remember preferences, measure traffic, and attribute phone calls to the ads or pages that produced them. You can block or delete cookies in your browser settings. Blocking cookies will not prevent you from calling us.
This website does not include forms for submitting personal information. We do not knowingly collect payment card numbers, Social Security numbers, or similar sensitive identifiers, and you should not share them on a call with us.
3. How We Use Your Information
- To understand your service need and connect you with an independent local contractor who can help.
- To transfer or forward your call to that contractor, or to share your contact details with them so they can reach you.
- To follow up about the status of a referral, if you have agreed to be contacted.
- To monitor call quality, train staff, and resolve complaints or disputes.
- To measure and improve our website, advertising, and referral network.
- To detect and prevent fraud, abuse, spam calls, and security incidents.
- To comply with legal obligations and respond to lawful requests from authorities.
4. How We Share Your Information
Independent contractors. The core purpose of our service is to share your request with one or more independent contractors who serve your area. When we connect your call or pass along your details, that contractor receives your name, phone number, address or zip code, and a description of the job. Each contractor is a separate business with its own privacy practices, and its handling of your information is governed by its own policies, not this one.
Service providers. We use vendors for call routing and tracking, call recording, web hosting, analytics, and advertising measurement. These providers process information on our behalf and are not permitted to use it for their own unrelated purposes.
Legal and safety reasons. We may disclose information if we believe it is required by law, subpoena, or court order, or necessary to protect the rights, property, or safety of our users, contractors, the public, or ourselves.
Business transfers. If our business is sold, merged, or reorganized, information may be transferred to the successor, subject to the protections in this policy.
We do not sell your personal information to data brokers or to third parties for their own marketing purposes. Sharing your request with a contractor at your direction, so they can provide the service you called about, is the reason you contacted us.
5. Telephone Communications and TCPA Disclosure
By calling +1-844-692-0486, you are initiating contact with us, and you agree that we may connect your call to an independent contractor and that the contractor may call or text you back at the number you called from or the number you provide, about the specific service you requested. These follow-up communications relate to your inquiry and are not general marketing.
We do not use automated dialing systems or prerecorded messages to send you marketing calls or texts without your prior express written consent, as required by the Telephone Consumer Protection Act (TCPA) and similar state laws. Consent to receive marketing communications is never a condition of using our referral service.
If you receive a text message from us or from a contractor in connection with your request, you can reply STOP to opt out of further texts from that sender. You can also ask us at any time to stop contacting you by calling +1-844-692-0486 and telling us. Message and data rates from your wireless carrier may apply.
6. Your Choices and Privacy Rights
Depending on where you live, you may have the right to request access to the personal information we hold about you, ask us to correct or delete it, ask us to limit how it is used, opt out of targeted advertising or any sale or sharing of personal information as those terms are defined by applicable state law, and not be discriminated against for exercising these rights.
To make a request, call +1-844-692-0486 and say you are calling about a privacy request. We will verify your identity using information connected to your call record before acting on the request, and we will respond within the time required by applicable law. You may use an authorized agent to make a request on your behalf where the law allows. Requests to delete call records do not affect information a contractor has already received; please contact that contractor directly about its records.
Where supported by applicable law, we treat browser-based opt-out signals such as Global Privacy Control as a request to opt out of targeted advertising for that browser.
7. Data Retention
We keep call records, recordings, and related information only as long as reasonably necessary for the purposes described above, including quality assurance, billing reconciliation with our network, dispute resolution, and legal compliance. When information is no longer needed, we delete it or de-identify it.
8. Data Security
We use reasonable administrative, technical, and physical safeguards to protect the information we collect, including access controls and encrypted connections on this website. No system is completely secure, and we cannot guarantee the absolute security of information transmitted to us.
9. Children's Privacy
This website and referral service are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, call +1-844-692-0486 and we will delete it.
10. Third-Party Websites
This website may contain links to other sites, and contractors may direct you to their own websites. We are not responsible for the content or privacy practices of any third-party site.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page shows when it was last revised. Material changes will be posted on this page before they take effect.
12. Contact Us
Questions about this Privacy Policy or our data practices can be directed to Black Mold Fix by calling +1-844-692-0486.
